The smart way to manage customer experience

ViewPoint kiosks will tell you if your customers are happy or not.

These smiley face kiosks are the ultimate real-time customer feedback tool. They’ll give you insights as simple or as complex as you need - from a quick smiley face score to more complex customer experience measurement surveys.

You’ll love measuring customer satisfaction and seeing results in real time:

• Highlight what’s most important to customers

• Gain feedback from non-buyers

• Secure voice-of-customer feedback and understand sentiment

• Alert you to concerns so you can resolve issues quickly

• Allow you to monitor and compare results across sites or brands with real-time dashboards

• Transform customer comments and ratings into actionable insights to drive improvement

ViewPoint puts you in control.

ViewPoint is extremely flexible! You’ll create surveys to suit your business and meet your needs today and in the future.

• short and sweet or more detailed - it’s up to you

• you can use smiley face or other graphics, point scales, or free text

• you can ask why your customers are happy or not

ViewPoint has your back

• No guesswork - ViewPoint’s team designs your surveys with you, ensuring you get better insights

• They’ll help you change your surveys on demand

• ViewPoint will customise your surveys with your branding

• You’ll have dedicated account support

You need to know what your customers are thinking

Customers, clients, students, patients - technology and choice have increased the customer’s power. That’s why more businesses are using ViewPoint’s smart feedback solutions to understand their customers’ requirements and deliver outstanding service.

Feedback in real time will ensure you know exactly how your customers are feeling, right now. You can look beyond scores and ratings to understand why your customers feel the way they do. Asking the right questions and knowing how to listen is key. ViewPoint are experts in this and will support you on every step of your feedback journey.

Are your employees engaged and happy?

Feedback from employees identifies when and where happiness drops, giving you much needed insight to react to the issues quickly.

Viewpoint kiosks make feedback accessible to all, capture changing moods throughout the year and help you to react to issues before they embed and harm your organisation culture.

Great events begin with feedback

Simply and effectively capture delegates' thoughts as they arrive, experience and leave your event and quickly get all the feedback insight you need to create future events that people love to attend.

Better understand delegate behaviours and gauge market opportunities. Build loyalty and enhance your brand. Manage the expectations of visitors to your conferences and events. All through ViewPoint's kiosks.

No more guesswork, no more compromise

With ViewPoint you see real-time results in easy-share dashboards

• Automatic upload of responses (via 3g or WiFi)

• Easy sharing and reporting function

• Monitor and manage your service performance 24/7 through intuitive and configurable real-time dashboards

• Pinpoint issues in real-time using live alerts, so you can address and resolve service issues straight away

• Categorise, quantify and analyse open-ended responses at the click of a button

• Get the right insights to the right people to drive business decisions

• Make smarter decisions and quickly prioritise improvements that will have the greatest impact.